Wholesale enquiries
03 9756 0297

Frequently asked questions

Ask us, and we'll be happy to help

Frequently asked questions

Online store FAQs

What is the minimum order cost or quantity for delivery?

We have no order minimums for delivery, but we provide free delivery in Melbourne for orders over $500.

For regional and interstate orders, there is no minimum order size, but delivery fees will apply depending on your location and order weight. See our shipping policy for details.

Can I pick up my order from your store or warehouse?

Yes, choose the pick up option at checkout to pick up your order from our Ferntree Gully warehouse. You'll receive confirmation when your order is ready to collect, usually in 2-4 business days.

What is your delivery area?

We provide deliveries Australia wide through our trusted delivery partner. We also cheaper pallet shipping options for customers with a wholesale business account.

For more information about delivery to your location, please see our shipping policies.

How quickly can you deliver my order?

1-2 business days is our standard delivery time for orders in Melbourne. Delivery to regional areas or interstate typically takes 3-5 business days.

Wholesale FAQs

What is the minimum or maximum order size?

We have no minimum order size for delivery, but we do provide free delivery for orders over $500 in Melbourne.

There is a maximum order size for quantities over 500 kilograms. Please get in touch if you require larger quantities, and we can see if we can assist.

Can you pack my products with no label?

No, sorry, we no longer offer this service.

What is the delivery schedule?

Delivery within Melbourne typically takes 1-2 business days.

Delivery to interstate and regional locations typically takes 3-5 business days.

I'm looking for a particular product, do you stock it?

For questions about individual products, please contact us. In some cases, we may be able to order a specific product in for you.

How soon will my wholesale account be activated when I sign up?

We will finalise your wholesale account as soon as possible, typically within 1–2 business days.

How does pallet shipping work?

With your wholesale business account, you can choose pallet shipping for large orders as a cheaper option than regular boxed delivery. To receive pallet shipping, you must have a forklift at your premises.

Retail FAQs

Why should I shop at Terra Madre?

Terra Madre has the largest range of organic food products and produce in Australia. As an ACO-certified wholesaler, we're proud to stock the best quality products on the market.

An institution in Melbourne, we've been committed to keeping costs low and passing savings onto customers since we first opened our doors in the 1990s, keeping our prices affordable and competitive.

Our customers love to shop with us, and we think you might too.

Product & produce FAQs

What is organic food?

Organic food or organically-grown produce is food that has been grown, harvested and processed without the use of pesticides and synthetic chemicals.

What's the difference between organic and ACO organic certified?

Certified organic products have gone through a process of certification by a third party to guarantee the integrity and purity of the product. Australian Certified Organic (ACO) is the largest certifier for organic and biodynamic produce.

Is organic food better for you than non-organic food?

It's difficult to get a clear-cut answer on the scientific benefits of buying organic, primarily because the nutritional value and qualities of fresh products varies widely, regardless of if the produce has been organically or conventionally farmed.

Colloquially and through our experience, we find the taste of non-organic food doesn't even compare to their slow-grown, high-quality organic counterparts. If you're interested in this subject, we've done the hard yards in this blog piece.